What does no_match mean?

Your filters returned zero calls before any LLM work started. No quota was consumed. Almost always a date range issue or a too-restrictive HubSpot filter — preview at `/new` with filters cleared to confirm calls exist in the window.

My live progress view disconnected — did the run fail?

No. The live view auto-reconnects if your connection drops or a proxy times it out. The run keeps going server-side regardless. Refresh the page if reconnection takes too long.

Can I cancel a running analysis?

Yes. Open `/runs/ ` and click Cancel. The run moves to cancelled at the next checkpoint (usually within a few seconds). Cancelled runs do not consume quota for calls that hadn't started yet.

If a run fails, does it consume my quota?

Partial. Calls that completed LLM analysis before the failure consume their quota slice. Calls that never reached the LLM do not. The final report is not generated for failed runs.

What do the analysis run states mean?

Analyses·May 31, 2026·1 min·By Callmine Team

Callmine runs move through queued, running, completed, failed, cancelled, and no_match. Heartbeats keep the live view connected across proxies.

TL;DR

Runs move through six states: queued, running, completed, failed, cancelled, and no_match. The live view at /runs/<jobId> streams progress and auto-reconnects if the connection drops. State transitions are server-authoritative — closing your browser doesn't pause anything.

The states

·queued — Callmine has accepted the request and is waiting for a worker slot. Concurrent-job limits are per-plan; queued runs pick up as earlier runs complete.
·running — Active. The live view streams stage-by-stage progress: Gong fetch, transcript pull, per-call LLM, executive summary, completion.
·completed — Finished successfully. The report is available at /reports/<reportId>. The live view auto-navigates there.
·failed — Unrecoverable error during execution. Common causes: Gong credential rejected mid-run, LLM provider returned a permanent error, an internal bug. Email hello@callmine.ai with the /runs/<jobId> URL.
·cancelled — You or another admin cancelled the run from /runs/<jobId>. Partial state is preserved but no report is generated.
·no_match — Filters returned zero matching calls before any LLM work. No quota consumed.

Live progress

The live view streams progress over a long-lived connection that auto-reconnects if your network drops or a proxy times it out. The run keeps progressing server-side regardless of whether you are watching — closing the tab does not pause anything.

Reopen /runs/<jobId> to resume watching, or check /dashboard for the final report once it's posted.

When a run consumes quota

Quota is consumed atomically per analyzed call at completion of the LLM stage. A run that fails mid-batch consumes quota for the calls that already finished — not for calls that never started. A no_match or pre-LLM cancel consumes zero.