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callmine Terms of Service

Last updated: May 10, 2026

These Terms of Service (the "Terms") govern access to and use of callmine, including the website at callmine.ai, the application at app.callmine.ai, related APIs, reports, documentation, and support services (collectively, the "Service").

The Service is provided by Discera Inc., doing business as callmine ("callmine," "we," "us," or "our"). "Customer," "you," or "your" means the company, organization, or other legal entity that creates a workspace, signs an order, or uses the Service, and the individuals who access the Service on its behalf.

By creating an account, accepting an order form, clicking to accept these Terms, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, that you are at least the age of majority in your jurisdiction, and that you are using the Service for business purposes only. The Service is not intended for personal, family, or household use.

If you have a separate written agreement with us that expressly governs the Service, that written agreement controls over these Terms to the extent of any conflict.

1. The Service

callmine is a Gong-native analysis layer for revenue and go-to-market teams. The Service lets Customers connect Gong, select calls by date range and filters, apply Customer-defined analysis instructions, and generate reports and executive summaries across matching calls.

callmine does not record calls, host live meetings, dial prospects, replace Gong, or modify your Gong instance. The Service requires a Gong account and uses Gong as the system of record for call recordings and transcripts.

The Service may include optional features such as HubSpot enrichment and filtering, saved prompts, scheduled reports, email notifications, Slack notifications, report downloads, usage reporting, workspace audit logs, and billing administration. Features and limits vary by plan.

2. Workspaces and Authorized Users

The Service is organized by workspace. A workspace is associated with a Customer and may contain Customer Data, integrations, reports, schedules, billing information, prompts, usage history, and settings.

You may allow your employees, contractors, and other authorized personnel ("Authorized Users") to access the Service only for your internal business purposes. You are responsible for your Authorized Users' acts and omissions, for maintaining the confidentiality of credentials, and for all activity under your workspace.

Workspace admins may configure integrations, billing, schedules, preferences, and other workspace settings. You are responsible for choosing appropriate admins and removing users who should no longer have access.

3. Authentication

The Service uses Clerk for account authentication and workspace membership. Browser sessions are managed through Clerk, and backend API requests use authenticated bearer tokens. We may rely on Clerk webhooks to create, update, or remove local shadow records for users and workspaces.

You are responsible for maintaining the security of your identity provider, email account, and devices. You must notify us promptly at hello@callmine.ai if you suspect unauthorized access to your account or workspace.

4. Integrations

4.1 Gong

To use the Service, a workspace admin must connect Gong. Depending on availability, Gong may be connected by API access key and secret or by OAuth. You authorize us to use the credentials or tokens you provide to access Gong on your behalf to provide the Service.

The Service may retrieve Gong call IDs, call metadata, participant information, Gong URLs, embedded CRM context, and transcripts. The Service fetches transcripts on demand for calls selected for analysis. The Service sends transcript text and related metadata to our AI subprocessors to generate analysis outputs.

The Service is read-only with respect to Gong. We do not intentionally update, delete, or modify records in your Gong account.

4.2 HubSpot

HubSpot is optional. The Service may use HubSpot context embedded in Gong records or a HubSpot Private App Token that you provide. If you connect HubSpot directly, you authorize us to use that token to validate the integration, discover deal properties and pipeline metadata, sample deal records, enrich associated calls with deal properties, and apply Customer-selected filters.

HubSpot filtering depends on the data available through Gong and HubSpot. A deal may exist or match a HubSpot filter without having a corresponding Gong call associated with it in the selected date range.

4.3 Slack and Email

You may configure Slack notifications by providing an Incoming Webhook URL. We use the webhook only to send Service notifications you enable. You may also enable email notifications for report completion.

4.4 Third-Party Services

The Service interoperates with third-party services, including Gong, HubSpot, Clerk, Stripe, OpenAI, Google Cloud, Slack, Mailgun, and PostHog. Your use of third-party services remains subject to your agreements with those providers. We are not responsible for third-party services, their availability, or changes they make to their products, APIs, pricing, or terms.

5. Customer Data

"Customer Data" means data, content, prompts, instructions, credentials, transcripts, metadata, CRM records, reports, outputs, and other materials submitted to, pulled into, generated through, or processed by the Service on your behalf.

As between you and us, you retain all right, title, and interest in Customer Data. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, use, and create outputs from Customer Data only as needed to provide, secure, maintain, troubleshoot, support, and improve the Service; comply with law; and enforce these Terms. We do not use Customer Data to train our own foundation models, and we do not authorize our AI subprocessors to use Customer Data to train their general-purpose models, unless you expressly opt in in writing.

You represent and warrant that you have all rights, permissions, notices, and consents necessary for us to process Customer Data as described in these Terms, including call recordings, transcripts, participant information, prospect or customer personal information, and CRM data.

6. Call Recording and Privacy Compliance

You are responsible for your use of Gong, HubSpot, call recordings, transcripts, and CRM data. You must comply with all laws that apply to your collection and use of Customer Data, including laws concerning call recording consent, monitoring, wiretapping, electronic communications, employment, privacy, marketing, and data protection.

You are responsible for providing all required notices and obtaining all required consents from your employees, contractors, prospects, customers, call participants, and other data subjects before using the Service with their data.

You must not submit or authorize us to process sensitive personal information, regulated health information, payment card data, government identifiers, children's data, or other specially regulated data unless your written agreement with us expressly permits it.

7. AI-Assisted Outputs

The Service uses artificial intelligence to analyze calls and generate outputs. Outputs may include summaries, classifications, recommendations, quotes, charts, tables, and other report content.

AI outputs may be incomplete, inaccurate, duplicative, or unsuitable for your intended use. You are responsible for reviewing and validating outputs before relying on them. The Service is not a substitute for professional judgment, legal advice, HR advice, financial advice, or compliance review.

You must not use the Service to make decisions that have legal, employment, credit, housing, insurance, healthcare, or similarly significant effects on individuals without appropriate human review and legal compliance controls.

8. Acceptable Use

You must not, and must not allow others to:

  • ·use the Service in violation of law or third-party rights;
  • ·use the Service for personal, household, or non-business call analysis;
  • ·access or use the Service to build, benchmark, or train a competing product or service;
  • ·reverse engineer, decompile, copy, scrape, or attempt to extract source code, models, non-public APIs, or underlying systems;
  • ·interfere with the security, integrity, performance, or availability of the Service;
  • ·bypass usage limits, rate limits, authentication, authorization, billing, or technical controls;
  • ·submit malware, unlawful content, or data you do not have the right to process;
  • ·share user credentials or allow unauthorized access;
  • ·resell, sublicense, lease, rent, or provide the Service to third parties except as expressly permitted in an order form;
  • ·use the Service to generate spam, harassment, discrimination, deception, or harmful content.

We may suspend access if we reasonably believe your use creates security, legal, operational, or abuse risk, or materially breaches these Terms.

9. Plans, Trials, Fees, and Payment

9.1 Plans

The Service is offered under free, trial, self-serve paid, pilot, and custom plans. Plan features, quotas, retention access, concurrency limits, integrations, support, and prices vary by plan and may be described on our pricing page, in the application, or in an order form.

Current self-serve monthly plans are:

  • ·Free: 25 calls per month.
  • ·Starter: $29 per month for up to 300 calls per month.
  • ·Growth: $79 per month for up to 1,000 calls per month.
  • ·Scale: $199 per month for up to 3,500 calls per month.
  • ·Add-on: $10 for 100 additional calls.

All prices are in US dollars unless otherwise stated.

9.2 Free Trial

New workspaces may receive a free trial of 100 calls over 30 days, with no credit card required. The trial ends when the trial period expires or the trial call quota is used, whichever occurs first. After the trial, the workspace will continue on the Free plan unless you upgrade or we terminate access under these Terms.

If you upgrade during a trial, we may collect payment information immediately. If supported by our payment processor and your trial has enough time remaining, your first subscription charge may be deferred until the trial ends. If the remaining trial period is too short for deferred billing, your subscription may start immediately.

9.3 Call Counting

Each successful analysis of a call counts against your quota. If the same Gong call is analyzed more than once — for example, across multiple runs, with different prompts, or after a re-run — each successful analysis counts separately against your quota.

If your selected analysis would exceed your available quota, the Service may reduce the run to your available quota, block the run until you upgrade, or prompt you to purchase an add-on.

9.4 Subscriptions

Paid subscriptions are processed through Stripe unless we agree otherwise. You authorize us and Stripe to charge your payment method for subscription fees, add-ons, taxes, and other amounts due. Subscription periods, renewals, upgrades, downgrades, proration, cancellation, and payment-method management may be handled through Stripe Checkout or the Stripe Customer Portal.

Unless otherwise stated in an order form, subscriptions renew automatically until canceled. You may cancel a self-serve subscription through the billing portal or by contacting us at hello@callmine.ai. Cancellation moves the workspace to the Free plan at the end of the paid period or as otherwise reflected in Stripe.

9.5 Add-ons

Add-on call credits are one-time purchases. Add-on balances are consumed after included plan quota is exhausted and roll over until used, unless the applicable order form or in-app checkout says otherwise.

9.6 Taxes, Refunds, and Failed Payments

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes other than taxes based on our net income.

All fees are non-refundable except as required by law. Canceling a subscription does not entitle you to a refund of fees already paid for the current billing period. You will continue to have access to paid features through the end of the current billing period.

If payment fails or is overdue, we may mark the subscription past due, restrict or suspend paid features, and attempt to collect outstanding amounts.

10. Data Retention, Export, and Deletion

Plan history access limits may restrict which reports are visible or usable in the application. These limits are access controls and do not necessarily mean older data has been deleted; older data may become accessible again if you upgrade.

You may download individual reports and bulk-download selected reports where the feature is available. You may delete individual reports through the application. For workspace deletion, account deletion, or data-subject requests, contact privacy@callmine.ai.

After termination, expiration, or your verified deletion request, we will delete or de-identify Customer Data within 30 days, except that:

  • ·backup copies are retained through our normal backup rotation and roll off within 90 days;
  • ·we may retain Customer Data longer where required by law, to resolve disputes, to enforce these Terms, to maintain billing or tax records, to maintain security, or to prevent fraud or abuse; and
  • ·aggregated or de-identified data that cannot reasonably be linked back to you may be retained indefinitely.

Additional data-handling terms are described in our Privacy Policy and, where applicable, our Data Processing Addendum.

11. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. Current safeguards include production HTTPS configuration, workspace-scoped authorization, role-based admin controls, rate limiting, signed webhook verification, OIDC verification for worker requests, and app-layer encryption for stored integration credentials.

No system is perfectly secure. You are responsible for configuring your third-party accounts securely, limiting token scopes where practical, rotating revoked or exposed credentials, and controlling Authorized User access.

12. Privacy and Data Processing

Our Privacy Policy explains how we collect and process personal information. If Customer Data includes personal data that we process on your behalf as a processor or service provider, our Data Processing Addendum, if executed or incorporated, governs that processing and controls over these Terms in the event of conflict.

We do not sell Customer Data. We use AI and infrastructure subprocessors to provide the Service. Our current subprocessor list is published at callmine.ai/subprocessors. We may create and use aggregated or de-identified usage metrics to operate, secure, analyze, and improve the Service.

13. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood to be confidential given its nature and circumstances. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using at least reasonable care.

Confidential information does not include information that is public through no fault of the receiving party, already known without restriction, independently developed without use of the confidential information, or lawfully received from a third party without confidentiality obligations.

14. Intellectual Property and Feedback

We and our licensors own the Service, software, documentation, interfaces, workflows, designs, technology, know-how, and all related intellectual property. Except for the limited access rights expressly granted in these Terms, we do not grant you any rights in the Service.

You own your Customer Data. You also own prompts and outputs as between you and us, subject to our rights in the Service and subject to any third-party rights or legal restrictions.

If you provide suggestions, feedback, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

15. Support, Availability, and Changes to the Service

We may provide support through email, in-app channels, or other methods we make available. Support levels may vary by plan or order form.

We may modify, improve, suspend, discontinue, or replace features from time to time. We will use reasonable efforts to avoid material disruption, but we do not guarantee the Service will be uninterrupted, error-free, or available at all times.

16. Beta Features

We may offer beta, preview, experimental, or limited-release features. Beta features are provided for evaluation, may change or be discontinued at any time, may be unsupported, and may be less reliable than generally available features. Beta features are provided "as is" with no warranties.

17. Term and Termination

These Terms begin when you first accept them or use the Service and continue until terminated.

You may stop using the Service at any time. We may terminate or suspend your access if you materially breach these Terms, fail to pay amounts due, create legal or security risk, or if we discontinue the Service.

Upon termination, your right to access the Service ends. Sections intended to survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, data retention provisions, and general terms.

18. Disclaimers

The Service and all outputs are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.

We do not warrant that outputs will be accurate, complete, compliant, or suitable for your purposes, or that use of the Service will produce any particular business outcome.

19. Indemnification

You will defend, indemnify, and hold harmless callmine, Discera Inc., and our affiliates, officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:

  • ·Customer Data;
  • ·your use of the Service in breach of these Terms;
  • ·your violation of law or third-party rights;
  • ·your failure to obtain required notices, permissions, or consents;
  • ·your use of call recordings, transcripts, CRM data, or outputs.

Any intellectual-property indemnification we provide, if any, will be set out in a signed order form or master services agreement and is not provided under these self-serve Terms.

20. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, business interruption, or loss of data, even if advised of the possibility.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts paid by Customer to us for the Service in the 12 months before the event giving rise to liability, or CAD $100 if Customer has not paid us in that period.

This limitation does not limit your payment obligations or any liability that cannot be limited by law.

21. Export Controls and Sanctions

You represent that you are not, and are not acting on behalf of, a person or entity that is (a) located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions administered by Canada, the United States, the United Kingdom, the European Union, or the United Nations; or (b) named on any sanctions or denied-parties list maintained by those authorities.

You will not use the Service in violation of applicable export-control or sanctions laws, and you will not export, re-export, or transfer Service outputs to any destination, person, or end use prohibited by those laws.

22. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms, sending email, or providing in-app notice. Updated Terms become effective on the date stated in the notice or, if no date is stated, when posted. Your continued use of the Service after the effective date means you accept the updated Terms.

23. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

The parties will first try to resolve disputes informally by contacting hello@callmine.ai. If a dispute is not resolved within 30 days, the parties consent to the exclusive jurisdiction and venue of the Ontario Superior Court of Justice located in Toronto, Ontario, Canada, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

Class-action waiver. To the extent permitted by applicable law, you and we each agree that any claim arising out of or relating to these Terms or the Service will be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The parties expressly waive any right to participate in a class action against the other.

Non-waivable rights. Nothing in these Terms is intended to limit any consumer or other right that cannot be waived under the laws of your jurisdiction. If any provision of this Section 23 is found unenforceable in your jurisdiction, that provision will be severed and the remainder will continue in effect.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

24. General

You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, except for payment obligations.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, any order form, the Privacy Policy, and any incorporated Data Processing Addendum are the entire agreement for the Service and supersede any prior or contemporaneous agreements on the same subject matter.

25. Contact

For questions about these Terms, contact:

Discera Inc. d/b/a callmine 1386 Larchview Trail Mississauga, Ontario, Canada hello@callmine.ai

  • ·Privacy questions: privacy@callmine.ai
  • ·Security issues: hello@callmine.ai