Do I get charged immediately when I upgrade during the trial?

No. If you upgrade while still on the 30-day trial, Stripe honors your remaining trial days. You enter the paid plan immediately but the first charge happens at the end of the original trial window.

Yes, from Settings → Billing. Downgrades take effect at the next billing cycle, not immediately. You keep the higher plan's features until then. Reports past the new plan's retention window get hidden — not deleted.

Is there a setup fee?

No. All Callmine plans are flat monthly subscriptions. Stripe handles billing; the price you see on the checkout page is exactly what gets charged.

Can I switch from monthly to annual billing?

Annual billing is on the roadmap — not available self-serve yet. Email `hello@callmine.ai` if you need an annual contract today.

How do I upgrade, and what happens to my trial?

Billing·May 31, 2026·2 min·By Callmine Team

Upgrade from Settings → Billing. Stripe Checkout completes in a minute. Upgrading mid-trial preserves remaining trial days — no double-charge.

TL;DR

Open /settings → Billing and click Upgrade. Stripe Checkout runs in a hosted flow. If you upgrade mid-trial, your remaining trial days are honored — the first charge happens at the end of the original trial window, not immediately.

Steps

01Open /settings and switch to the Billing tab. The tab is admin-only; if you don't see it, ask your workspace admin.
02Click Upgrade on the plan you want — Starter, Growth, or Scale.
03Callmine redirects you to Stripe Checkout, hosted on Stripe's domain. Fill out card details. Stripe handles every aspect of payment processing.
04On success, Stripe redirects you back to Callmine. The plan change takes effect immediately — new quota and retention are live the moment you land back on /settings.

Trial honor mechanics

Upgrading mid-trial is the most common path. Callmine passes your original trial end date to Stripe Checkout, so:

·You enter the paid plan immediately. Higher quota, more models, longer retention — all unlocked.
·You're not charged until the trial would have ended. If your trial had 12 days left when you upgraded, Stripe charges you on day 12, not today.
·You can cancel before the charge fires. If you upgrade, try the higher tier for a week, and decide it's not worth it, cancel via Settings → Billing → Manage subscription. No charge runs.

This means there's no penalty for upgrading early. Don't wait until the trial ends to upgrade — try the higher tier during the trial.

Mid-cycle upgrades vs renewals

If you upgrade from Starter to Growth mid-month, Stripe prorates: you pay the difference for the remaining days of the cycle. The next full charge is the new tier's price. Downgrades take effect at the next renewal — you keep the higher plan until then.

After upgrade

Higher tier quota is live immediately. Concurrency limits, model access, retention windows, schedule counts — all updated. Existing reports past the previous retention window stay visible. Future reports get the new retention.