Where do I find access keys in Gong?

Sign in to Gong as an admin, open Company Settings, then Ecosystem, then Manage API access. The key + secret pair is generated there.

Do I need a custom base URL?

Only if your Gong tenant sits on a regional cluster like `us-44392.api.gong.io`. If you're not sure, leave the base URL field blank — Callmine falls back to Gong's standard endpoints automatically.

How does Callmine store the secret?

The access key and secret are encrypted at rest with a symmetric key held in our secret manager. Only the worker that runs your analysis decrypts the credential at request time.

Can I rotate the secret without losing reports?

Yes. Generate a new key in Gong, paste it into Callmine — the new credential overwrites the old one. Existing reports and quota are unaffected.

How do I connect Gong with an access key and secret?

Integrations / Gong·May 31, 2026·1 min·By Callmine Team

Connect Gong to Callmine with basic-auth credentials. Create an access key and secret in Gong admin, paste them into Settings, done.

TL;DR

Generate an access key and secret in Gong's admin console, then paste both into Callmine's Settings → Integrations → Gong card. Optionally override the base URL if your Gong tenant is on a regional cluster.

Steps

01Sign in to Gong as an admin and open Company Settings → Ecosystem → Manage API access.
02Click Create new API key. Gong shows the access key and secret once — copy both immediately. Gong will not display the secret again.
03In Callmine, open /settings and find the Gong card under Integrations.
04Choose Connect with basic-auth, paste the access key and secret, and — if your tenant uses a regional cluster — paste the base URL Gong gave you (for example https://us-44392.api.gong.io).
05Click Save. Callmine validates the credential against Gong's API and marks the integration Connected.

Callmine Settings page showing the Gong integration card disconnected, with empty Access key, Secret key, and Base URL fields — Settings → Integrations → Gong, before pasting credentials.

When to use this path

Basic-auth is a first-class path, not a fallback. Use it when your Gong tenant doesn't permit third-party OAuth apps, when your security policy prefers credentials under your direct control, or when you want a key that won't silently rotate during an analysis run. For the OAuth path, see How do I connect Gong to Callmine via OAuth?.

Rotating or replacing the key

To rotate, generate a fresh key in Gong's admin console and paste it into the same Callmine card — the new credential overwrites the old one. Revoke the previous key in Gong once the replacement is live. Reports, schedules, and quota persist across rotations.